Returns & Exchanges

We want you to love your PrimePrintUS purchase! If something isn't right, we're here to help.

Return Policy

Returns are accepted within 48 hours (2 days) of delivery.
Items must be unworn, unwashed, and in original condition with all tags attached.
Original packaging must be included where possible.

Non-Returnable Items

Sale / discounted items (unless defective)
Lingerie and undergarments (for hygiene reasons)
Items without original tags
Items damaged by the customer

How to Return

Contact Us

WhatsApp +1 (714) 993-9430 with your order number and reason

Get Approved

We'll review and approve your return within 24 hours

Send It Back

Drop off at our store or we'll arrange pickup

Get Refund

Refund processed within 3-5 business days

Exchanges

Need a different size or color? We're happy to exchange! Follow the same return process and let us know what you'd like instead. Exchanges are subject to stock availability.

Defective Items

If you receive a defective or damaged item, contact us within 24 hours with photos. We'll replace the item at no extra cost or issue a full refund including shipping.

Refund Processing

Card/PayPal: Refunded within 5-10 business days
Card payments: Refunded within 5-10 business days
Shipping costs are non-refundable unless the return is due to our error.

Need to start a return? WhatsApp us or email contact@primeprintus.com